Bioflora – Returns & Refunds Policy

We accept returns on unopened, sealed products only.
To qualify for a return, items must be:

• Unused
• In their original packaging
• In a resaleable condition

Returns must be initiated within 14 days of receiving your order.

For safety and hygiene reasons, we unfortunately cannot accept returns on:

• Opened bottles or packets
• Unsealed products
• Used items
• Any ingestible item where the protective seal has been broken

This is a standard requirement in the health and supplement industry.

If you received the wrong product or your order arrived damaged, please notify us within 48 hours of delivery.

When contacting us, please include:

• Your order number
• Clear photos of the issue
• A brief description of what happened

We will then arrange a replacement or process a refund for the affected item(s).

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

Approved refunds will be processed within 5–10 business days back to your original payment method.

Please note:
Return shipping costs are the customer’s responsibility unless the return is due to a Bioflora error (e.g., incorrect or damaged product).

The following items cannot be returned:

• Opened or used products
• Items purchased on clearance or promotional sale
• Products sold as “short-dated” or “near expiry”

While we cannot accept returns on opened supplements, our team is always here to help if you experience side effects, have concerns, or need guidance on choosing the right product. Your wellness journey matters to us, and we are committed to offering full support.

To initiate a return, please contact our support team at:
https://bioflora.co.za/contact-us/

Please include:

• Your name
• Order number
• Item(s) you wish to return
• Reason for the return